Refund policy

**Return & Refund Policy**

We want you to be fully satisfied with your purchase from YANYAN Hot Tok. If you’re not, here’s how we can help.

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### Returns

We have a 30-day return policy. You may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be:

- In the same condition you received it  
- Unused and unworn  
- In its original packaging  
- Accompanied by a receipt or proof of purchase  

To start a return, please contact us at **info@yanyantokyo.com**. We will provide a return shipping label and instructions.

**Please note:** Items sent back without prior return request will not be accepted.

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### Damaged or Incorrect Items

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you received the wrong item. We will resolve the issue as soon as possible.

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### Non-Returnable Items

Certain items cannot be returned, including:

- Intimate items (e.g., underwear, bodysuits)
- Pierced jewelry (e.g., earrings)
- Custom or personalized products
- Personal care items
- Sale items and gift cards

If you’re unsure whether your item is eligible for return, please contact us first.

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### Exchanges

To exchange an item, please complete a return and place a new order once the return is approved.

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### EU Customers – 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days without giving any reason. The item must be unused, with tags, and in its original packaging.

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### Refunds

We will notify you once your return is received and inspected. If approved, we’ll issue a refund to your original payment method within 10 business days.

**Please note:** Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at **info@yanyantokyo.com**.

Customers are responsible for return shipping costs. 
However, if the item is defective or incorrect, we will cover the return shipping cost.